Policies and procedures

Reservations Policy

Casita Rentals

 

Terms & Conditions

Check-in is at 3 pm. Check out is at 11 am. All rooms are non-smoking. Guests who violate the non-smoking policy will incur a minimum cleaning charge of $400.00. By making the reservation, guest authorizes this cleaning charge to be added to his/her credit card. Guest also authorizes his/her credit card to be charged for the repair cost for any damage to guest’s room or any damage guest causes to Cougar Ridge Ranch property. Dogs are welcome in a few of the casitas with prior notification and $35 cleaning fee per night added to the room charge. We have the right to refuse service to any guest.

Lodge and Master Suite Rentals

 

Terms & Conditions

Check in and check out times are based on your reservation and will be determined at the time of booking. The Lodge and all rooms are non-smoking. Guests who violate the non-smoking policy will incur a minimum cleaning charge of $400.00. By making the reservation, guest authorizes this cleaning charge to be added to his/her credit card. Guest also authorizes his/her credit card to be charged for the repair cost for any damage to guest’s room, the Lodge, or any damage guest causes to Cougar Ridge Ranch property. Dogs are welcome in specified areas with prior notification and $35 cleaning fee per night added to the room charge. Dogs are NOT allowed inside the Lodge. We have the right to refuse service to any guest.

Privacy Policy

 

This privacy policy applies solely to information collected by this web site. It will notify you of the following: 1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. Room reservation Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: • See what data we have about you if any. • Change/correct any data we have about you. • Have us delete any data we have about you. • Express any concern you have about our use of your data.

Security

 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (801) 699-6665 or via email: info@cougarridge.com

Payment policy

 

We accept all credit cards except discover.

Cancellation Policy

CASITA RENTALS

 

Reservation & Cancellation Policy All reservations of casitas at Cougar Ridge Ranch require a non-refundable credit card deposit for the first night for each casita. If the reservation is canceled more than 72 Hours prior to arrival date, Cougar Ridge Ranch will cancel the reservation for the remainder of the stay but will keep the non-refundable deposit for the first night for each room.

LODGE AND MASTER SUITE RENTALS

 

All reservations of the Lodge and Master Suites at Cougar Ridge Ranch require a non-refundable credit card deposit of 50% of the full reservation amount at the time of booking. If the reservation is canceled more than 45 days prior to the arrival date, the deposit will be returned. After that time, the deposit becomes non-refundable.

We highly suggest using Waze to get to Cougar Ridge. Waze is the only application that will take you directly to us as opposed to google maps or other maps. https://www.waze.com/ul?ll=38.28768818%2C-111.40808344&navigate=yes&zoom=17

We are located less than a mile off of the main rd in Torrey (HWY 24). Turn South on 300 e Riverview Dr, in .5 mi Turn left onto 460 s Cougar Ridge Rd. Follow this to the right (turns into 350 e Cougar Ridge Rd) until you Drive through the gates to the Lodge.

Once you arrive please Call or Text 435-979-7824 so that we can meet you and show you your room! (we DO NOT have a front desk).***

EXPERIENCE MORE AT COUGAR RIDGE

Come and enjoy everything we have to offer, you won’t be disappointed.